Executive Team
Ben Searle
CEO
Casey Balmforth
COO
Joy Rihs
VP, HR
Sterling Wahl
VP, Marketing
Teresa Relatos
VP, Finance
Rose Leib
Clinical Director
American Care Concepts is a family-owned and operated business that like so many others, started small and has grown from the beginning. Our first senior living project was a 15 unit building in Apache Junction, Arizona and our latest development will consist of 144 apartments and suites. Over time, we have evolved and adapted our projects to different local markets – each with unique needs and requirements. We take great pride in the fact that we know and understand the intricacies of each community that we develop and operate because we personally are there – on-site, each day.
Management & Operations
Click the video to meet the team
Successful Management makes an impact
Our ultimate goal as a senior living management company is to provide a truly unparalleled living experience for our residents and their families, an outstanding work environment for our team members, and bottom-line success for our partners and investors.
Development Projects
American Care Concepts brings a different approach to senior living development, with a commitment to creating communities that truly inspire and a promise to better each community we serve.
Fundamental Aspects of Development
Personalized Design Approach
Resident and Team Member Focus
First-Rate Partnerships
Quality Construction
Construction Complete: June 2020
Construction Complete: May 2016
Construction Complete: January 2021
Construction Complete: In-Progress
Join the Team
Team Work Makes the Dream Work
Our community team members play the most important part in fulfilling our mission to make life’s journey wonderful for our residents. We’re looking for those who want to make a difference in their own lives and the lives of seniors to join us in our shared mission. Click below to see career opportunities.
Countryside Living - Defiency Free Party
CREATING SPECIAL MOMENTS
We believe that we have the power to bless the lives of those we work with, and those we serve. Through our creative ideas, acts of kindness, and willingness to go the extra mile, we can truly achieve something special. The Pearl Memory Babies Video shows just how special our team is in the lives of residents.
Click the video to see this special moment
Kempt Consulting
LETS WORK TOGETHER
Kempt is the consulting arm of American Care Concepts. Dedicated to working with developers, investors, and owners to evaluate the health and performance of their community portfolios.
Changing management in a community is a big decision and should be done tactfully and overseen by industry experts. Through various audits, our team can determine whether or not a change would be necessary or prudent.
Below are different areas of focus that Kempt can assist with:
Bottom-Line Impact Analysis
Evaluate top-line revenue and identify opportunities to maximize revenue, team
productivity, and minimize operational expense.
- Top-Line Revenue Alaysis
- Operational Expense Review
- Profit Optimization Plan
Risk Management
Identify areas of risk and determine the proper next steps to eliminate exposure.
- Insurance Analysis
- Physical Plant Review
- IT Security Review
- Team Member Training
Marketing Audit
Comprehensive evaluation and analysis of marketing strategies, activities, and performance to assess their effectiveness and alignment with top industry standards.
- Marketing Channel Review
- Budget Allocation per Channel
- Marketing Agency/Contractor Cost Review
- Website Audit & Conversion Analysis
- Ads/Creative Review
Based on need, work can be completd by DriveOccupacny. See below.
Compliance Audit
A thorough review of charts, med-carts, emergency drills, physical plant, state regulations, and more.
- Compliance Report
- Policies & Procedures Review
- State Survey Licensing Restoration Plan
Sales Performance
Review areas impacting sales performance to determine opportunities to maximize conversions.
Audit:
- Sales Team Secret Shop
- Sales Collateral Review
- Lead Nurturing Scoring
- Tour Review
Coaching:
- Performance and Tracking Review
- Lead Nurturing Training
- Tour Best Practices
- Process & Best Practices
New Development
Insights on best practices in a variety of development areas including:
- Proforma Creation
- Community Design
- Construction Management
- Financial Forecast Model
- Market Analysis
- Site Selection
- Licensing
- Stabilization
- Liquidity Event/ Refinance/ Sale
DriveOccupancy Agency
LETS WORK TOGETHER
DriveOccupancy is the marketing agency arm of American Care Concepts. Get quality marketing from an agency that develops, owns, and operates senior living communities.
Marketing agencies are expensive and often don’t understand what actually drives occupancy in senior living. Ensure your marketing dollars and efforts are spent in the right place.
Below are different areas of focus that DriveOccupancy can assist with:
Website Development
70% of senior living customers make up their minds before touring a community. Your website is often the first thing they see. Let’s make it count.
- Website Design
- Website Development
- Tracking
Sales Collateral
Your sales packet is how your customers remember your community after touring. It should stand out from your competitors. Make sure your sales collateral is professional and up-to-date to parallel the quality of your community.
Elevate your sales collateral with newly designed:
- Services & Amenities
- Pricing Sheets
- Care Overview
- FAQs
- Floor Plans
Virtual Tour
The longer someone spends on your website, the more likely they are to convert. A virtual tour can make a big impact, we can help with that.
Online Advertising
Tracking online advertising ROI is tough for a local business, which is why you need to be careful about how you spend money here. Spend it where it counts.
- Google Paid Search Ads
- Social Media Advertising
Local Online Presence
All of your hard-earned Google reviews may mean nothing to an iPhone user. Why? Because iPhone maps utilize Yelp data. This is just one of the many reasons why you need a proper local online set-up.
- Google My Business Listing
- Apple Maps Set-Up & Optimization
- Google Maps Set-Up & Optimization
- Yelp Set-Up & Optimization
- Local Directories
Brand Identity & Logo
Get help developing a brand identity and logo that resonates with your local market.
We’d love to hear from you...
HEADQUARTER LOCATION:
Gilbert, AZ
