Executive Team

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Ben Searle

Partner/CEO

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Casey Balmforth

Partner/COO

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Joy Rihs

VP, HR

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Sterling Wahl

VP, Marketing

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Teresa Relatos

VP, Finance

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Rose Leib

Clinical Director

Welcome to American Care Concepts, where our commitment to excellence in senior living sets us apart. As a leading developer and manager of senior living communities, our mission is to provide the highest quality of living for our residents and financial success for our partners. At the core of our success is a track record that consistently outperforms industry standards, a testament to our unwavering dedication to residents, families, staff, and stakeholders.

Learn more about our team

Management & Operations

Click the video to meet the team

Successful Management makes an impact

Our ultimate goal as a senior living management company is to provide a truly unparalleled living experience for our residents and their families, an outstanding work environment for our team members, and bottom-line success for our partners and investors.

Our Management philosophy

Development Projects

American Care Concepts brings a different approach to senior living development, with a commitment to creating communities that truly inspire and a promise to better each community we serve.

Fundamental Aspects of Development

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Personalized Design Approach

Resident and Team Member Focus

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First-Rate Partnerships

Quality Construction

Our development philosophy

Countryside Living | Queen Creek, AZ

Assisted Living & Memory Care

40 Rooms | Studio

Read project brief

Construction Complete: June 2020

American Orchards | Gilbert, AZ

Assisted Living & Memory Care

73 Rooms | Studio

Read project brief

Construction Complete: May 2016

American Groves | Gilbert, AZ

Independent & Assisted Living

89 Rooms | Studio, 1-Bed, 2-Bed

Read project brief

Construction Complete: January 2021

American Ridge | Cave Creek, AZ

Independent & Assisted Living

89 Rooms | Studio, 1-Bed, 2-Bed

Read project brief

Construction Complete: In-Progress

Join the Team

Team Work Makes the Dream Work

Our community team members play the most important part in fulfilling our mission to make life’s journey wonderful for our residents. We’re looking for those who want to make a difference in their own lives and the lives of seniors to join us in our shared mission. Click below to see career opportunities.

Contact us

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CREATING SPECIAL MOMENTS

We believe that we have the power to bless the lives of those we work with, and those we serve. Through our creative ideas, acts of kindness, and willingness to go the extra mile, we can truly achieve something special. The Pearl Memory Babies Video shows just how special our team is in the lives of residents.

Click the video to see this special moment

Kempt Consulting

LETS WORK TOGETHER

Kempt is the consulting arm of American Care Concepts. Dedicated to working with developers, investors, and owners to evaluate the health and performance of their community portfolios.


Changing management in a community is a big decision and should be done tactfully and overseen by industry experts. Through various audits, our team can determine whether or not a change would be necessary or prudent.

Contact

Below are different areas of focus that Kempt can assist with:

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Bottom-Line Impact Analysis

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Evaluate top-line revenue and identify opportunities to maximize revenue, team

productivity, and minimize operational expense.

  • Top-Line Revenue Alaysis
  • Operational Expense Review
  • Profit Optimization Plan
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Risk Management

Identify areas of risk and determine the proper next steps to eliminate exposure.

  • Insurance Analysis
  • Physical Plant Review
  • IT Security Review
  • Team Member Training
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Marketing Audit

Comprehensive evaluation and analysis of marketing strategies, activities, and performance to assess their effectiveness and alignment with top industry standards.

  • Marketing Channel Review
  • Budget Allocation per Channel
  • Marketing Agency/Contractor Cost Review
  • Website Audit & Conversion Analysis
  • Ads/Creative Review

Based on need, work can be completd by DriveOccupacny. See below.

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Compliance Audit

A thorough review of charts, med-carts, emergency drills, physical plant, state regulations, and more.

  • Compliance Report
  • Policies & Procedures Review
  • State Survey Licensing Restoration Plan
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Sales Performance

Review areas impacting sales performance to determine opportunities to maximize conversions.

Audit:

  • Sales Team Secret Shop
  • Sales Collateral Review
  • Lead Nurturing Scoring
  • Tour Review
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Coaching:

  • Performance and Tracking Review
  • Lead Nurturing Training
  • Tour Best Practices
  • Process & Best Practices
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New Development

Insights on best practices in a variety of development areas including:

  • Proforma Creation
  • Community Design
  • Construction Management
  • Financial Forecast Model
  • Market Analysis
  • Site Selection
  • Licensing
  • Stabilization
  • Liquidity Event/ Refinance/ Sale

DriveOccupancy Agency

LETS WORK TOGETHER

DriveOccupancy is the marketing agency arm of American Care Concepts. Get quality marketing from an agency that develops, owns, and operates senior living communities.


Marketing agencies are expensive and often don’t understand what actually drives occupancy in senior living. Ensure your marketing dollars and efforts are spent in the right place.

Contact

Below are different areas of focus that DriveOccupancy can assist with:

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Website Development

70% of senior living customers make up their minds before touring a community. Your website is often the first thing they see. Let’s make it count.

  • Website Design
  • Website Development
  • Tracking
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Sales Collateral

Your sales packet is how your customers remember your community after touring. It should stand out from your competitors. Make sure your sales collateral is professional and up-to-date to parallel the quality of your community.

Elevate your sales collateral with newly designed:

  • Services & Amenities
  • Pricing Sheets
  • Care Overview
  • FAQs
  • Floor Plans
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Virtual Tour

The longer someone spends on your website, the more likely they are to convert. A virtual tour can make a big impact, we can help with that.

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Online Advertising

Tracking online advertising ROI is tough for a local business, which is why you need to be careful about how you spend money here. Spend it where it counts.

  • Google Paid Search Ads
  • Social Media Advertising
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Local Online Presence

All of your hard-earned Google reviews may mean nothing to an iPhone user. Why? Because iPhone maps utilize Yelp data. This is just one of the many reasons why you need a proper local online set-up.

  • Google My Business Listing
  • Apple Maps Set-Up & Optimization
  • Google Maps Set-Up & Optimization
  • Yelp Set-Up & Optimization
  • Local Directories
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Brand Identity & Logo

Get help developing a brand identity and logo that resonates with your local market.

We’d love to hear from you...

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EMAIL OUR EXECUTIVE TEAM AT:

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HEADQUARTER LOCATION:

Gilbert, AZ